Return Policy
We want every gifting experience to feel right. Please review the following guidelines before requesting a return.
Simple, Clear & Thoughtful
A quick overview of the key points. Please read the full policy below.
Our Guidelines
Eligibility
Return eligibility depends on the product, its condition, the order date and applicable law. Contact us before sending an item back so our team can confirm eligibility.
Non-Returnable Items
Certain personalized, opened, perishable or otherwise restricted products may not be eligible for return.
Damaged Orders
If an item arrives damaged, contact us promptly with your order number and clear photos of the package and product.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and reviewed, subject to the applicable policy.
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